FAQS

📦 When will my order arrive?
All orders are shipped directly from our warehouse in Saint-Herblain, France. Typical delivery times are:

  • France: 2–5 business days

  • Europe: 3–7 business days

  • Worldwide: 7–14 business days

Once your order has been dispatched, you’ll receive an email confirmation with a tracking number and link so you can follow your package every step of the way.

🌍 Do you ship internationally?
Yes! We proudly ship to most countries worldwide. Delivery times and courier services may vary depending on your location. To confirm availability and estimated shipping costs, simply enter your address at checkout.

🔍 How can I track my order?
As soon as your order leaves our warehouse, we’ll send you an email containing your tracking details, allowing you to check your shipment’s progress at any time.

💳 What payment methods do you accept?
We accept a range of secure and reliable payment methods, including:

  • Visa

  • Mastercard

  • PayPal

All transactions are processed with SSL encryption to ensure your personal and financial data remain fully protected.

⏳ What if my order is delayed?
Delivery times may occasionally be affected by customs inspections, public holidays, severe weather, or courier delays.
If your package hasn’t arrived within the estimated timeframe, please contact us at info@igratur.com with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes. Returns are accepted within 30 days of delivery, provided the item is unused, undamaged, and still in its original packaging.
Please contact us first at info@igratur.com to receive the correct return instructions before sending your item back.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery by emailing info@igratur.com.
Include your order number and clear photos of the issue — our team will arrange a replacement or full refund at no extra cost to you.

💬 Need more help?
We’re always happy to assist!

📧 Email: info@igratur.com |📞 Phone: +33 6 45 28 97 13
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)